Refund policy

At Melixy, your satisfaction is important to us. Because each order is processed and shipped directly from our fulfillment partners, all sales are final once an order has been placed.
We are unable to accept returns or exchanges for change of mind, size, color, or preference.

✔ Cancellations

We accept order cancellations within 1 hour of purchase, as long as the order has not been processed by the warehouse.
Once your order begins processing or has shipped, it can no longer be cancelled or modified.

✔ Damaged / Wrong Item Guarantee

If you receive a product that is:

  • damaged

  • defective

  • or not the item you ordered

We will gladly send a free replacement.

You must contact us within 7 days of delivery and provide a clear photo or video showing the issue.
This helps us file a claim with our fulfillment partner.

✔ Returns

Because items are shipped directly from our fulfillment partners, we cannot accept returns for reasons such as:

  • “I don’t want it anymore”

  • wrong size/color ordered

  • change of mind

All sales remain final.

✔ Customer Support

If you experience any issue with your order, our team is always here to help.
Email us anytime at: info@shopmelixy.com